The Health Quality and Complaints Commission (HQCC) is an independent body dedicated to improving the quality and safety of health services in Queensland.
The HQCC is established under the Health Quality and Complaints Commission Act 2006 ( 741 KB) which commenced on 1 July 2006. It was established by the Queensland Government in response to a major recommendation contained in the Queensland Health Systems Review (known as the Forster Report) in late 2005.
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LATEST NEWS
Our report about the quality of health services at Mackay Base Hospital. read more...
The draft Code of Health Rights and Responsibilities - thank you for your feedback. read more...
The Standard Manual Version 1.1 has been released. read more...
Guidelines for the use of Anti-coagulants during Heparin Bases Shortages
The Department of Health and Ageing has just released a set of Consensus Guidelines for Australian Clinicians for the Use of Anti-Coagulants during Heparin based product shortages (pdf 81KB). read more...
 The web-based Standards Reporting Tool (StaRT) is available for the submission of Quality Improvement Initiatives, Mandatory Data and Section 20 Action Plans. The StaRT reporting window is open from 4 August to 30 August 2008. Read more... Access StaRT (Standards Reporting Tool)
Health service quality on the rise – the results are in“Ninety per cent of Queensland’s hospitals and day surgeries have reported activities that specifically target improvements in the quality of their health care delivery,” said Mrs Cheryl Herbert, CEO of Queensland’s independent health watchdog. read more...
COMPLAINT FORM—now online
A complaint form can be downloaded from in PDF format. This form is designed to make the complaint process easier for consumers. Click here for more details about how to make a complaint, or to access the complaint form.
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