The Health Quality and Complaints Commission (HQCC) is an independent body dedicated to improving the quality and safety of health services in Queensland.
The HQCC is established under the Health Quality and Complaints Commission Act 2006 ( 741 KB) which commenced on 1 July 2006. It was established by the Queensland Government in response to a major recommendation contained in the Queensland Health Systems Review (known as the Forster Report) in late 2005.
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LATEST NEWS The Standard Manual Version 1.1 has been released. read more...
Guidelines for the use of Anti-coagulants during Heparin Bases ShortagesThe Department of Health and Ageing has just released a set of Consensus Guidelines for Australian Clinicians for the Use of Anti-Coagulants during Heparin based product shortages (pdf 81KB). read more...
The web-enabled Standards Reporting Tool (StaRT) will be available for the submission of Quality Improvement Initiatives, Mandatory Data and Quality Action Plans. Submission of Self Assessment data is not required for this round of reporting. StaRT Version 2.1 will be available on the HQCC website www.hqcc.qld.gov.au on Tuesday 6 May 2008. The StaRT reporting window will be open from 6 May 2008 to 30 May 2008. Click here for more information. To access the system click here StaRT (Standards Reporting Tool)
Health service quality on the rise – the results are in“Ninety per cent of Queensland’s hospitals and day surgeries have reported activities that specifically target improvements in the quality of their health care delivery,” said Mrs Cheryl Herbert, CEO of Queensland’s independent health watchdog. read more...
ANNUAL REPORT 2006-2007
The Health Quality and Complaints Commission’s first ever Annual Report has been released. click here.
COMPLAINT FORM—now online
A complaint form can be downloaded from in PDF format. This form is designed to make the complaint process easier for consumers. Click here for more details about how to make a complaint, or to access the complaint form.
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